Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges.

However, we want you to be completely satisfied with your purchase. If your order arrives damaged or is lost in transit, we will make it right.

Damaged Items: If your order arrives damaged, please complete our Damage Claim Form within 48 hours of delivery. Claims submitted after this window may not be eligible for a refund.

Lost in Transit: If your order appears to be lost, please file a claim directly with USPS at USPS Missing Mail and contact us within 7 days of your expected delivery date at maisonamelis@gmail.com with your order number and a PDF confirmation of your submitted USPS claim.

Approved refunds will be issued to your original payment method within 5–10 business days. We reserve the right to request additional information to process your claim.

You can always contact us for any question at maisonamelis@gmail.com.